Privacy Notice

If you apply through the form on this site, or sign up through our Telegram assistant, we collect your name, email address, Telegram username (if you give one), roughly how much you plan to start trading with, your experience level, interests and any message you add. That is the only personal data we ask for.

To let you into the Signal Desk, we ask you to send our Telegram assistant a screenshot showing your trading account is open. It stays on Telegram, where a member of the desk checks it; we keep only a reference to it with your application.

If you message our Telegram assistant, we receive your messages along with the name and username on your Telegram account.

We collect anonymised, aggregated usage statistics — pages viewed, approximate region, device type — to understand what people find useful. This is not used to identify you.

To respond to your enquiry, and to keep a record of correspondence. Our lawful basis is legitimate interest in operating and responding through our own website.

Your message reaches the relevant desk. Membership applications are also sent to the desk on Telegram, so that your account screenshot and your request to join the Signal Desk can be matched to your application. We use Resend to deliver email, Vercel to host the site, and Upstash to hold application details for that matching; each processes data on our behalf.

Messages sent to our Telegram assistant are processed by an AI provider (OpenAI or Anthropic) to draft a reply, which a member of the desk may review before it is sent. We do not share your details with anyone else, and we do not sell them.

Enquiry correspondence is retained for 24 months from your last contact with us, then deleted.

Application details held for matching Signal Desk requests are deleted automatically after 60 days. Once you're approved, we keep a short record of that approval (your Telegram account and name, nothing else) for 12 months, so you can rejoin the Signal Desk without applying again. Telegram conversation history used to follow a conversation is kept for 48 hours, and drafted replies for 7 days. We keep a log of the most recent 500 questions the desk answered by hand, so we can improve the assistant.

You can ask for a copy of what we hold, ask us to correct it, or ask us to delete it. Email support@hcotradinggroup.com and we will respond within one month.

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.